Diagnose and fix common IP tracking issues with our comprehensive troubleshooting guide
Start with these basic checks to identify the root cause of your IP tracking issues.
Ensure your tracking system can reach external IP geolocation services and that firewall rules allow outbound connections.
Verify that your API keys are valid, not expired, and have sufficient quota remaining for geolocation requests.
Use well-known public IP addresses (like Google's 8.8.8.8) to test if basic IP tracking functionality works.
Open browser developer tools and check for JavaScript errors, failed network requests, or CORS issues.
Ensure IP addresses are in the correct format (IPv4 or IPv6) and not containing invalid characters or spaces.
// Example: Multiple provider fallback
async function getAccurateLocation(ip) {
const providers = [
{ name: 'primary', url: `https://api.primary.com/v1/ip/${ip}` },
{ name: 'backup', url: `https://api.backup.com/lookup/${ip}` },
{ name: 'tertiary', url: `https://api.tertiary.com/geo/${ip}` }
];
for (const provider of providers) {
try {
const response = await fetch(provider.url);
const data = await response.json();
if (data.accuracy > 0.8) return data;
} catch (error) {
console.warn(`Provider ${provider.name} failed:`, error);
}
}
}// Retry logic with exponential backoff
async function trackWithRetry(ip, maxRetries = 3) {
for (let attempt = 1; attempt <= maxRetries; attempt++) {
try {
const response = await fetch(`/api/track/${ip}`, {
timeout: 5000
});
if (response.ok) {
return await response.json();
}
if (response.status === 429) {
// Rate limited - wait longer
await sleep(Math.pow(2, attempt) * 1000);
continue;
}
throw new Error(`HTTP ${response.status}`);
} catch (error) {
if (attempt === maxRetries) throw error;
await sleep(Math.pow(2, attempt) * 500);
}
}
}Use multiple providers, implement validation
Add caching, optimize queries
# Check DNS resolution
nslookup api.ipgeolocation.io
# Test connectivity
curl -I https://api.ipgeolocation.io
# Check response time
curl -w "@curl-format.txt" \
https://api.ipgeolocation.io/ipgeo// Enhanced error logging
window.onerror = function(msg, url, line, col, error) {
console.error('JS Error:', {
message: msg,
source: url,
line: line,
column: col,
error: error
});
};
// Track performance
console.time('IP_Tracking');
// ... tracking code ...
console.timeEnd('IP_Tracking');// Monitor API performance
const startTime = performance.now();
fetch('/api/track/ip')
.then(response => {
const endTime = performance.now();
console.log(`API call took ${endTime - startTime} ms`);
// Log to analytics
analytics.track('api_performance', {
duration: endTime - startTime,
status: response.status
});
});Implement continuous health checks for all tracking components
Set up alerts for high error rates, slow response times, or service outages
Keep geolocation databases and APIs updated for accuracy
Automated testing across different networks, devices, and locations
// Automated testing example
describe('IP Tracking', () => {
test('should track valid IP addresses', async () => {
const result = await trackIP('8.8.8.8');
expect(result.country).toBe('US');
expect(result.accuracy).toBeGreaterThan(0.8);
});
test('should handle invalid IPs gracefully', async () => {
const result = await trackIP('invalid-ip');
expect(result.error).toBeDefined();
expect(result.fallback).toBeDefined();
});
test('should respond within SLA', async () => {
const start = Date.now();
await trackIP('1.1.1.1');
const duration = Date.now() - start;
expect(duration).toBeLessThan(1000);
});
});If you're experiencing critical issues that can't wait, check our status page or reach out to our technical team for immediate assistance.